1. Introduction
Welcome to KEY HUB STORE! We appreciate your trust in our software products and services. This Refund and Returns Policy outlines the terms and conditions for refunds and returns when you purchase software from our online store, considering the legal framework in Egypt where software cannot be returned unless the license key is blocked. By making a purchase on our platform, you agree to abide by the terms and conditions of this policy.
2. Eligibility for Refund and Returns
As per Egyptian law and industry standards, software products can only be considered for a refund or return under the following circumstances: A. License Key Deactivation: You may request a refund or return within 14 days from the date of purchase if the software license key is not functional only. The software vendor will verify the deactivation of the license key before processing the refund or return.
3. Refund and Returns Process
A. Initiating a Refund or Return Request:
To request a refund or return, you must contact our customer support team via https://facebook.com/keyhubstore and provide the following details:
- Your order number.
- The reason for the refund or return request.
- Proof that the software license key has not been activated or used.
B. Verification:
Upon receiving your request, we will review the provided information and verify the eligibility of your request. This verification process may take up to 2 business days.
C. Refund or Returns Approval:
If your request is approved, we will initiate the refund or return process within 7 business days.
Refunds will be issued using the same payment method you used for the original purchase.
D. License Key Deactivation:
For refund requests based on license key deactivation, the software vendor will be responsible for blocking the license key, rendering the software unusable.
4. Exclusions
Please note that the following circumstances do not qualify for a refund or return:
- Changes of mind or preferences.- Incompatibility of the software with your hardware or other software.
- Software that has been activated or used.
- Technical issues that can be resolved through support or updates.- Activation key is repetitive
5. Contact Information
If you have any questions or need assistance regarding our refund and returns policy, please contact our customer support team at
[email protected] or via
https://facebook.com/keyhubstore
6. Changes to this Policy
We reserve the right to modify or amend this refund and returns policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.
By making a purchase on our platform, you acknowledge and agree to this Refund and Returns Policy and any subsequent revisions or amendments.
Thank you for choosing
KEY HUB STORE. We are committed to providing you with high-quality software and excellent customer service.
KEY HUB STORE
www.keyhubstore.com
[email protected]
